Terms & Conditions
Last Updated: 26th May 2025
Welcome to malenadu.com, the official e-commerce website of Malenadu Natural Producer Company Limited, a company incorporated in India. By accessing or using our website, placing an order, or interacting with us digitally, you (“User”, “Customer”, or “You”) agree to be bound by the following Terms and Conditions (“Terms”). These Terms govern your use of our website and any transaction you undertake through it.
Please read these Terms carefully before using the site. If you do not agree to these Terms, you must not use this website or place any orders.
1. Definitions
“Company” / “We” / “Us” / “Our” refers to Malenadu Natural Producer Company Limited.
“Website” refers to malanadu.com.
“User” / “Customer” / “You” means any individual or entity accessing or using the website or placing an order.
“Products” means the goods listed for sale on malanadu.com.
“Order” means any purchase initiated and confirmed via the website.
2. Eligibility
To use our website and place an order, you must:
Be at least 18 years of age
Have legal capacity to enter into a binding agreement
Use the website for personal or business use in accordance with applicable law
By using this site, you represent and warrant that you meet all of the above eligibility criteria.
3. Product Information and Pricing
We strive to ensure all product details, pricing, and images are accurate. However:
All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
Product availability is subject to change without notice.
In case of a pricing or listing error, we reserve the right to cancel or refuse the order, even after it has been confirmed.
Minor variations in color, packaging, or texture may occur due to differences in photography or batch production.
4. Orders, Shipping, and Delivery
4.1 Order Acceptance
An order placed through malanadu.com becomes binding only after we confirm it via email or SMS. We reserve the right to cancel orders at our discretion, including but not limited to cases of:
Suspected fraud
Incorrect pricing
Product unavailability
4.2 Shipping
We ship products within India using third-party logistics partners. Estimated delivery timelines are provided during checkout but are not guaranteed. Shipping delays due to unforeseen circumstances such as natural calamities, transportation strikes or courier network issues are beyond our control.
5. Cancellations, Returns, and Refunds
Please refer to our detailed Refund & Cancellation Policy Page for complete information.
In summary:
Orders can be cancelled only before they are shipped.
No returns or refunds are accepted once the product is shipped.
In rare cases of damaged goods, replacement may be offered subject to evidence and approval from the courier’s insurance provider.
6. Use of Website
You agree to use this website only for lawful purposes and in accordance with these Terms. You shall not:
Misuse or attempt to gain unauthorized access to the website or its data
Use the website to transmit malicious software, spam, or unlawful content
Copy, distribute, or commercially exploit any website content without our written consent
We reserve the right to suspend or terminate access to any user found violating these terms.
7. Intellectual Property
All content on malanadu.com—including product descriptions, graphics, logos, images, videos, trademarks, and source code—is the exclusive property of Malenadu Natural Producer Company Limited or its licensors. You may not reproduce, copy, distribute, or exploit this content for commercial purposes without prior written permission.
8. Privacy
We are committed to protecting your personal data. Our data collection, storage, and processing practices are governed by our Privacy Policy and Cookie Policy , which are incorporated into these Terms by reference.
By using our website, you consent to the collection and use of your data as outlined in those policies.
9. Disclaimer of Warranties
All products and services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, including:
Fitness for a particular purpose
Non-infringement
Continuous or error-free website operation
While we take reasonable care, we do not warrant that the product descriptions or other content on the site are accurate, complete, or current.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Malenadu Natural Producer Company Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Loss of profits, data, or goodwill
Delays or failure in delivery
Unauthorized use of your account or personal data
Our total liability, under any circumstances, shall not exceed the amount paid by you for the product in question.
11. Indemnity
You agree to indemnify, defend, and hold harmless Malenadu Natural Producer Company Limited and its directors, officers, employees, and agents from any claims, liabilities, damages, and expenses arising out of:
Your use or misuse of the website
Your violation of these Terms
Any breach of applicable laws or third-party rights
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Honavar, Karnataka, India.
13. Modifications to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page and become effective upon publication. Continued use of the site constitutes acceptance of the updated Terms.
14. Contact Information
For any questions, feedback, or concerns about these Terms & Conditions, you may contact us at:
Malenadu Natural Producer Company Limited
No 821, Village 1, Gundabala, Honavar, Uttara Kannada - 581334
You can also email [email protected]
