Privacy Policy
Last Updated: 26th May 2025
Welcome to malenadu.com, the official e-commerce platform of Malenadu Natural Producer Company Limited(“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to safeguarding the personal and transactional information you share with us through our website.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you browse, shop, or engage with us on malenadu.com. By using our website, you agree to the terms of this policy.
1. Information We Collect
We collect data to process your orders, improve your shopping experience, and keep you informed about our offerings.
1.1. Personal Information
When you make a purchase, register an account, or contact us, we may collect:
Full name
Email address
Phone number
Shipping and billing address
Payment method (Note: We do not store your full payment card information; it is processed securely through third-party gateways.)
Order history
Any correspondence or feedback you send us
1.2. Automatically Collected Information
When you visit malenadu.com, we automatically collect:
Device information (browser type, operating system, IP address)
Log data (pages visited, time spent, clickstream patterns)
Location data (approximate, based on IP)
Referral sources (e.g., from ads, search engines)
Cookies and similar technologies are used to gather this information.
2. How We Use Your Information
We use your information for purposes essential to the functioning and growth of our online store, including:
Order Fulfillment: Processing purchases, arranging shipping, and providing customer support.
Account Management: Maintaining your user account and order history.
Communication: Sending order confirmations, updates, and responding to inquiries.
Marketing: Sending promotional emails or product recommendations (if you opt-in), and showing relevant ads.
Analytics: Monitoring and improving website performance, user experience, and inventory planning.
Legal Compliance: Adhering to applicable laws, tax reporting, and regulatory requirements.
3. Third-Party Services We Use
To power our store and improve our service delivery, we rely on secure and reputable third-party service providers.
3.1. Zoho Products
We use a range of Zoho tools:
Zoho Commerce or backend ERP for product catalog, order management, and inventory.
Zoho CRM for customer data management.
Zoho Forms & Campaigns for marketing, feedback, and inquiries.
Zoho Mail for communication.
All personal data processed through Zoho products is handled in accordance with Zoho’s strict privacy and security practices.
3.2. Google Analytics and Advertising Tools
We use:
Google Analytics to understand site traffic and visitor behavior.
Google Ads and associated tools to run advertising campaigns and measure their effectiveness.
Retargeting Pixels to display ads on other platforms (like Google Display Network) to users who have previously interacted with our website.
These tools may place cookies or tracking scripts in your browser. You can opt out of personalized advertising via Google Ad Settings or Network Advertising Initiative.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Keep you logged in to your account
Store cart contents across sessions
Remember your preferences and past interactions
Track and measure marketing effectiveness
Provide relevant product suggestions and promotions
You may choose to disable cookies through your browser settings, though certain website features may not function properly as a result.
5. Payment Information
All transactions on malenadu.com are securely processed by PCI-DSS-compliant third-party payment gateways. We do not store your credit or debit card numbers, CVV, or expiry dates on our servers.
Our payment gateways may collect personal information necessary for transaction processing, fraud detection, and regulatory compliance.
6. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your data with trusted partners under these circumstances:
Service Providers: Couriers, payment processors, marketing agencies, and IT service vendors.
Legal Obligations: When required by law, regulation, or legal process.
Business Transfers: In the event of a company merger, acquisition, or sale of assets, user data may be transferred.
All service providers are bound by confidentiality obligations and data processing agreements.
7. Data Retention
We retain your personal information only as long as necessary to:
Fulfill the purposes outlined in this policy
Meet legal and regulatory obligations (e.g., taxation, consumer rights)
Maintain customer history for repeat purchases or support
Once retention is no longer required, we securely delete or anonymize your data.
8. Your Rights and Choices
You have the following rights regarding your personal data:
Access: You can request access to the personal data we hold about you.
Correction: You can correct inaccurate or incomplete data.
Erasure: You can request deletion of your data, subject to applicable laws.
Marketing Preferences: You can opt out of promotional emails by clicking the unsubscribe link or contacting us directly.
Cookie Preferences: You can control cookies through your browser settings.
9. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your data from loss, theft, or unauthorized access, including:
SSL encryption for data transmission
Firewall and access control systems
Secure data centers for Zoho-hosted information
While we strive for full protection, no method of transmission over the Internet is 100% secure. Use the website at your own risk.
10. Children's Privacy
Our website is intended for users aged 18 and above. We do not knowingly collect data from children. If we learn that we have collected data from a minor, we will promptly delete it.
11. International Data Transfers
Our technology partners (e.g., Zoho and Google) may process data on servers located outside of India. By using our website, you consent to the transfer of your information to such jurisdictions.
12. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The updated version will be posted on this page with a revised “Effective Date.”
Please review this page regularly to stay informed of our privacy practices.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Malenadu Natural Producer Company Limited
No 821, Village 1, Gundabala, Honavar, Uttara Kannada - 581334
You can also email to [email protected]
