Frequently Asked Questions
Welcome to our FAQs page. Here, weโve answered the most common questions we receive about our products, ordering process, delivery, memberships, and more. If you canโt find what youโre looking for, feel free to reach out to us ator via WhatsApp.
๐ Orders & Payments
Q. How can I place an order on Malenadu.com?
You can browse our product categories, add items to your cart, and proceed to checkout. Follow the simple steps to complete your order. Once confirmed, you will receive an order ID and confirmation email/SMS.
Q. What payment methods are accepted?
We accept all major payment methods including UPI, debit cards, credit cards, net banking, and wallets. All payments are processed securely through our payment gateway.
Q. Can I place a bulk or wholesale order online?
Yes, for large or institutional orders, please write to . We offer special pricing and dispatch support for bulk orders, depending on availability.
๐ Shipping & Delivery
Q. Do you deliver across India?
Yes, we ship to most pin codes across India via our courier partners. In case your location is unserviceable, we will notify you after placing the order and issue a refund if required.
Q. How long does delivery take?
Orders are typically dispatched within 1โ2 working days. Delivery time ranges between 3โ7 working days, depending on your location. Remote areas may take slightly longer.
Q. How can I track my order?
You can visit our Order Tracking page to to check the status. Youโll also receive shipping updates via SMS and email.
๐ Cancellations, Returns & Refunds
Q. Can I cancel my order?
Orders can be cancelled before they are shipped. If your order is already shipped, cancellation is not possible.
Q. Do you accept returns or offer refunds?
All orders are non-returnable and non-refundable after shipping. However, if your product is received in a damaged condition, we may offer a replacement after reviewing photo/video evidence, subject to courier insurance approvals.
Q. How do I report a damaged product?
Please email us at [email protected] within 48 hours of delivery with photos and videos showing the damage. Our team will guide you through the replacement process.
๐ฟ About Malenadu Products
Q. Are your products organic or certified?
Our products are naturally grown by small and marginal farmers using traditional, chemical-free practices. While not all products are certified organic, they are randomly lab-tested for purity and free from harmful chemicals or adulterants.
Q. Where do your products come from?
All products are sourced directly from farmer producers from malenadu region of Karnataka.
Q. Are your products tested?
Yes. We do random testing in FSSAI-approved and NABL-accredited laboratories. You can view reports on our Lab Tests page for full transparency.
๐จโ๐พ Farmer Membership
Q. Who can become a farmer member?
Any eligible farmer from malenadu region can apply for membership in the company. Visit the Farmer Membership page for complete details and benefits.
Q. Is there a fee to become a member?
Yes, a nominal share contribution is required to become a member-owner of the company. This gives you voting rights and eligibility for profit sharing and collective benefits.
๐ช Retailers & Franchise Partners
Q. Can I become a Malenadu retailer?
Yes. We welcome ethical retailers who are committed to natural products and farmer welfare. Visit Malenadu Retailer Page to apply. Note: We operate on a cash-and-carry basis and do not offer credit.
Q. How can I open a Malenadu franchise store?
If you're passionate about sustainable business and want to open a franchise store in your town, please visit the Malenadu Franchise page and fill out the interest form. Our team will contact you for further discussion.
๐ฉ Contact & Support
Q. How do I contact customer support?
You can reach us via:
๐ง Email: [email protected]
