Refund & Cancellation Policy
Last updated: 26th May 2025
At malenadu.com, we are committed to ensuring a fair, transparent and smooth shopping experience for our customers. All orders placed on our website are fulfilled with care, using responsible packaging and reliable logistics partners. This Refund & Cancellation Policy outlines the circumstances under which cancellations, refunds or replacements may be considered.
1. Order Cancellations
1.1 Cancellation Before Shipping
Customers may request cancellation of an order only if it has not yet been shipped. We encourage you to contact us immediately upon placing the order if you wish to cancel. If the cancellation request is received before dispatch, a full refund will be issued to your original mode of payment within 7–10 business days.
1.2 Cancellation After Shipping
Once the order is shipped, it is deemed confirmed and cannot be cancelled, refunded or returned, except in specific cases involving damage in transit (refer to Section 3 below).
2. Non-Returnable & Non-Refundable Products
We currently do not accept returns of any products once shipped. All items listed on malenadu.com are categorized as non-returnable and non-refundable after dispatch, regardless of whether the product has been opened or used.
This policy applies due to:
The perishable or consumable nature of certain items
Logistics and handling constraints
Ensuring hygiene, quality, and traceability of our inventory
Please review product descriptions and order details carefully before finalizing your purchase.
3. Damaged Products & Replacements
3.1 Eligibility
In the unlikely event that a product is received in a damaged condition, customers may raise a request for replacement. However, such claims are strictly subject to:
Clear photo and video evidence of the damage (taken at the time of unpacking)
Submission of the evidence to our support team within 48 hours of delivery
Approval from our courier and logistics partners under their insurance policy
3.2 Assessment Process
Upon receiving the damage report and media proof:
We will initiate an internal review to verify the validity of the claim.
If deemed eligible and the courier insurance claim is approved, we will arrange for a one-time replacement of the affected product.
If the claim is denied by the courier or found insufficient during review, we regret that we will be unable to process a replacement.
Please note that refunds are not offered even in damage scenarios. Only replacements will be considered, and only for eligible, verified cases.
4. Refund Timelines (if applicable)
If your cancellation is accepted prior to shipping, or if a refund is exceptionally approved (e.g., failed delivery), it will be processed to your original method of payment. Depending on your bank or payment service provider, it may take 7–10 business days for the refund to reflect in your account.
5. How to Reach Us
To initiate a cancellation (before shipping) or to report a damaged product with supporting evidence, please write to [email protected]
Please include your Order ID, contact number and all relevant details while contacting us.
